Web Management Packages

• We offer a free .com/.co.uk domain name with every account (subject to domain availability).
• We can also offer great prices on other domain names such as .co.in, .co.za, .us, and .asia if required (subject to domain availability).
• We also offer up to 5 inclusive email accounts for your domain name with every package.
• You can add extra email accounts and domain names with our range of Bolt-Ons.

All of our Web Management packages come inclusive with a yearly website health check.

Health checks are vital for ensuring that your site is running at its best and contains no errors which could disrupt a visitor’s experience.

Yearly health checks come in two flavours, Basic (for Red, Green and Blue packages), and Full (for Silver, Gold and Star packages).

Basic Health Check

The basic health check covers the fundamentals for ensuring that your site is friendly and accessible.

• We will check the link structure throughout the site, ensuring there are no broken links or images. This is vital for making the site functional to visitors and search engines.
• We will check the formatting of your site in all current major browsers, to ensure that the vast majority of visitors see the site at its best.
• We will check that the XML sitemap and HTML sitemap (if applicable) are working correctly.
• We will check that the site loads correctly and quickly.
• We will check that the main pages of the site and the main stylesheet conform to W3C standards.
• We will make sure that all software used on the site, such as galleries and blogs, have the latest security updates and patches.

Full Health Check

The full health check covers everything that the basic health check covers, plus the following:

• We will check that all site pages, including blogs, dynamic product pages, and newsfeeds (if applicable) conform to W3C standards.
• We will check that all stylesheets throughout the site conform to W3C standards.
• We will generate new sitemaps for XML and HTML (if applicable) to ensure they are completely up to date.
• We will perform a mini-healthcheck based on the basic healthcheck halfway through the year to ensure optimum ongoing site health.

Uptime Monitoring

Uptime is one of the most important variables affecting your website. If your site is frequently down or inaccessible, it not only means that your visitors can’t see it, but also gives them the impression of unreliability. To address this, we not only use high uptime servers located in dedicated datacentres across Europe, but we also actively monitor both your site and the status of our servers.

Basic Security Monitoring

Site security is vital to any website. Basic site security includes strong password policy and firewalls to monitor attempted site access.

Uptime Monitoring

Uptime is one of the most important variables affecting your website. If your site is frequently down or inaccessible, it not only means that your visitors can’t see it, but also gives them the impression of unreliability. To address this, we not only use high uptime servers located in dedicated datacentres across Europe, but we also actively monitor both your site and the status of our servers.

Comprehensive Security Monitoring

Site security is vital to any website. Comprehensive site security includes strong password policy, firewalling, advanced screening for malicious access attempts, and plugin code auditing.

We provide a full backup of all your website data to protect against data loss, and to provide protection against inadvertent changes or malicious attacks against your site.

We take multiple full backups of all website data, including any databases and dynamic content (e.g. orders and contact forms), thoughout the week. Each backup is held both on our secure servers in European datacentres and in protected off-site distributed persistent storage, providing a safeguard against any inadvertent changes or malicious action. This is especially useful for sites with Content Management Systems or online sales.

Other Backups

We offer a range of additional backup schemes which complement the above, which are available as part of our bolt-on extras.

Bolt-Ons are additional features that allow you to customise our packages to better enhance the areas that you need. Building on top of the flexibility and core services offered by our range of packages, Bolt-Ons can be applied to any package, limited only by the web space and bandwidth each package offers. We are happy to advise on how different Bolt-Ons can be best integrated with your package.

With Bolt-Ons, you can:

• Add More Email Accounts – Additional email accounts above the five offered with each package: £35 per block of 5 email accounts.

• Add More Domain Names – Additional domain names can be added to your account for £20 per domain for .com/.co.uk domain names. We can also offer great deals on all European and Asian domain names if required. (subject to domain availability)

• Transfer a Domain Name – If you already have a registered domain name then you will need to transfer it to us so we can manage it as part of the Web management package. Our cost of transferring your registered domain name is included in the price of the Web management package, subject to our Terms & Conditions. This does not cover any transfer charges raised by your current provider. We will guide you through the transfer process.

• Protect Your Email Inbox – Virus and spam protection stops threats and unwanted emails before they reach your inbox. We manage your whitelists and blacklists so you can control which emails you receive. £50 per block of 5 email accounts.

• Increase Your Diskspace – Increase the amount of storage space on your website for files, emails, and databases (content management). £45 per GB of storage.

• Increase Your Bandwidth – Increase the amount of monthly bandwidth available to your website for visitors to download files, view large images, and stream media. £2 per GB/month of bandwidth.

• Enhance Your Web Site Backup – Increase the standard backup protection of your website.
  • Rolling 7-day Backup – We take a full backup of the website data, including any databases, every day. Each backup is held for a maximum of 7 days, providing a safeguard against any inadvertent changes to your site. Included free on Green and above. Available on Red Package for £75
  • Archival Backup – Improves on the protection of the 7-day rolling backup by keeping a backup from each calendar month in archival for the full calendar year. £150

Bolt-Ons are additional to the cost of the Web Management package and will be billed at the same time as your Web Management payment. Bolt-Ons added during a package term are charged pro-rata to the nearest calendar month, and will be billed at the next Web Management package renewal date.